Saturday, June 14, 2008

E-tracking complaints from voters - The Star


A state representative here has introduced an online e-tracking system for his constituents, which he believes is the first of its kind in the country.

Pantai Jerejak assemblyman Sim Tze Tzin said the system would record details of individual complaints such as the number of days since the complaints were received, who in his staff they were directed to, pending actions and the urgency of the problems.

“I don’t think any elected representative has introduced a proper system to handle online complaints like this,” he told reporters yesterday during the soft launch of his service centre located opposite Bukit Jambul Complex at Jalan Rumbai.

PKR Rakyat de facto leader Datuk Seri Anwar Ibrahim will launch the centre tomorrow.

Sim said the people had all along been e-mailing their representatives about their problems.

“The system that I have introduced will remind me or my staff and volunteers of the complaints that are pending for action,” he said.

Like e-mail applications, it also allows attachments of documents and pictures.

Sim’s service centre IT manager and financial planner Sam S’ng said it took about a month to develop the system.

He said the system would also show what had been done to resolve community problems as well as record the assemblyman and his staff’s performance just like a report card.

To lodge complaints to Sim and his staff, Pantai Jerejak constituents can log on to

The service centre is open from 2pm to 8pm every Tuesday and Thursday and 10am to 2pm every Saturday.

Those seeking help from Sim can call the centre’s hotline 019-4432088 during the operating hours.

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